Privacy Policy

Effective Date: April 1, 2026

 

BTTR Services (“BTTR”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your information responsibly in accordance with Canadian privacy laws, including PIPEDA.

 

What We Collect

 

We collect only the information needed to operate effectively:Contact details (name, phone, email, company)Billing and service informationVehicle details (VIN, unit numbers, service history)Payment information (processed securely through third parties)Limited website or system usage data (if applicable)How We Use ItYour information is used to:

- Schedule and complete servicesProvide quotes, invoices, and updates

- Process paymentsMaintain service recordsImprove operations

- Meet legal and regulatory requirementsWe do not sell or rent your information.

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Fleet Data & Telematics

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When working with fleet systems (such as Samsara):

• Data may include GPS, diagnostics, and vehicle performanceThis data belongs to the customer—not BTTR

• We only access it when required for authorized service work

• We do not monitor or track vehicles unless instructed

• We do not share this data except as required to complete work or comply with the law

• Customers control their own system permissions.

 

Commercial Confidentiality

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We treat all client business information as confidential, including:

- Fleet operations and maintenance recordsPricing, agreements, and billing

- Internal or operational details shared with us

- We do not disclose or use this information outside of service delivery.

- Access is restricted to authorized personnel and trusted partners only.

 

How We Protect Information

 

We use secure systems and limit access to protect your data. While no system is completely secure, we take reasonable steps to safeguard all information.

 

Retention

 

We retain information only as long as necessary for:

- Service history and warrantyLegal and financial requirements

- After that, it is securely removed.Your RightsYou may request access to or correction of your personal information, or withdraw consent where applicable.

 

Website Use

 

Our website may use basic tracking tools (e.g., cookies) to improve performance. You can adjust your browser settings to manage this.

UpdatesThis policy may be updated from time to time. The latest version will always be available on our website.

 

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